Worst company and worst customer experience

I have had the worst customer experience ever by Rain. I have not been using the service since September and I send them an email to state that I would like to cancel my service.

Rain did not respond to me instead they continued to bill me even though I have not been using the service. I am disconnected and can't connect to the internet however my bill is sitting at R1500. I then called Rain support to lodge my complaint and I got through to this rude Indian lady who refused to help me. She kept explaining the same thing and even refused for me to speak to a supervisor or manager and ended up hanging up the phone on me.

I will not be bul**** by Rain and it's staff which is unwilling to help its customers. Such worst experience ever.