Utterly Poor Service Provider

After surviving a home invasion, I contacted Rain to inform them that the 5G device along with the SIM provided was ******. It's been almost 3weeks and am still waiting on them to contact me regarding a new SIM considering my account is paid up to date. Instead I received and email from their office wanting me to sign a Acknowledgment of Debt Letter for the ****** 5G device. The Support Line seems to forever be busy as it rings for 5 to 10 with no answer. I stay 700 meter from the Signal Tower, but not once have I enjoyed a good connection to allow me the full use of my 50m/s even after speaking with one of their technicians.