The Drought after the Rain

When I first started my journey with Rain, all was well. It worked when it was supposed to although I was plagued with constant random disconnections, I stuck with them through it. Suddenly as of the 25th of Feb 2020, I find myself unable to use the internet when I'm supposed to. It just doesn't connect at all. Tried calling their customer care line but I was stuck om hold for 20 min until I ran out of airtime. I have now gone 2 days without internet and nobody is doing anything to help or provide an answer at the bare minimum. After digging a little deeper I find that its the whole Durban area that has no internet - THE WHOLE CITY! and not a word has been said by Rain. I tried reaching out to Khaya Dlanga, the Rain CMO who promised me that somebody would be in touch - 48 hours later and nothing.

I am truly disappointed in Rain as it was a great ISP when things went well but the lack of communication is not worth it. Utterly disappointing.