Rica online rain sim card

Bought and received a rain sim via takealot I activated the sim effortlessly then when I had to Rica the sim my excitement was turned to sleepless and costly frustrations. I have signed for a month to month data deal at cost of R479pm and paid before use now I can not Rica their sim card as their online portal get stuck when you are at the process where it needs to do a face recognition to check if you are not a robot but human. I sent countless emails to their technical support and was promised to be assisted within two days and the have not my reference no is ***.