rain - consistently poor service

rain with their consistently poor service record is now offering 5G when they cannot even get their 4G network working properly. The call desk personnel are rude and there is NO escalation process. Unbelievable but true. You as a customer have absolutely no recourse.

The rain performance is consistently poor with occasional good periods, but the poor periods far outweigh any roi.

A tower from which I receive mys service goes down at least 2-3 times per month, and normally after a power failure. rain have about a month ago installed 5G in this unstable tower. Ludicrous, I know. Surely rain should not be allowed to sell a service which they cannot properly provide? I have called numerous times about the same problem, and I get the same message every time : The tower is down and our engineers are attending to it. In December this tower was down at least 2 weeks of the month. Its down right now and power failure ended this morning. Don't use rain at all, but if you have to, use rain in non critical situations. Anything else would be ludicrous.