RAIN 5G

Good day,

So from the 1st of November I had no internet but the signal lights are full, I have lodged the call and the lady on the phone explained to me that its because of loadshedding near the Nelson Mandela tower, (However for months we had loadshedding but still had internet working) we have reset the router, and we had to wait for the loadshedding to pass, she explained to me. This we did.

Today is the 7th of November and still we have no Internet Access, I have a business to run and now have to buy my staff internet bundles for their laptops and pay rain their R530 per monthly, so far the whole week has passed of November and we had no pleasure of their services,

I have phoned them this morning and told them that if my problem were not sorted by close of business day I will cancel my contract. This time around the excuse were there are trouble with the signal, and the case will be escalated.

By 16H30 no one has contacted me back, and therefore I phoned them and have cancelled my contract.

Not once did they even try to convince me to stay on, nor try and fix the problem. This is purley unacceptable.

People this same problem have happend to some family members of myself, and other business partners I have spoken to, I really hoped that my business experience with them would have been otherwise.

I do not recommend them to be your internet service providers.