Poor Connectivity

They are just useless, every time I must reboot reset they router scan and the router is brand new but my connection is always buffering, why must I keep on paying for something that does not work, you have already sent me a reminder that my bill is approaching, you are so good in that but you can't even give a min a 6Mbps my router can not connect with 4G yet it's a 4G router which means your signal weak I have to leave it on auto so it can work which means you are not providing 4G how do you want us to believe that you offer 5G please have my connectivity resolved I am tired of chatting to you people it's just a waits if you can check my history how many times must I talk to about the same thing