Rainbow Inflatables shocking service and communication.

I am writing this after a very unpleasant experience with Rainbow Inflatables, over the weekend of 20th of August 2022.

I had contacted regarding the hire of a standard jumping castle for Saturday 20 August for my 4 year old’s birthday party.

Invoice was sent to my mail address on the 16th, and invoice stated delivery at 9AM and collection at 5PM on the 20th. As the party was starting at 8AM, I made payment (R700) and sent a mail requesting that the castle be set up by 8AM on the 20th, or if not possible, it be dropped off the previous afternoon/evening. Payment and mail was sent on the 16th.

I had no further communication from their side, and after not having the castle delivered on the 19th, assumed they would be setting up at 8AM on the 20th. 8Am came and went, so now I was pretty sure that worst case, the castle would be delivered by 9 as stated on the invoice, but no luck. Many calls with promises of getting back to me, and every time I had to phone again. Them blaming staff for not dropping the castle on time, and staff when finally arriving saying that we were not even on the schedule for the day.

So our party that started at 8AM and finished at 1PM finally received our jumping castle at 11:30 ( a great disappointment to the kids), and then it was only collected around 10AM on a Sunday morning, without any communication or arrangements.

I feel that they have not upheld their side of the agreement, and feel very unhappy with the shocking service received. Charged in full, and not so much as an apology. Mail sent regarding the situation on Monday 22nd, and to date, not even the decency of a reply.

In the light of this experience, I would never again make use of the services offered by Rainbow Inflatables or even think of recommending them to any family or friends.

Unacceptable in every way.

Regards, Tinus Conradie