Unfair Refund Process & Inconsistent Document Demands

I have been struggling since the 29th April, and every time it is a different story. When a customer accidentally overpays into my business account, I don’t make them jump through hoops to get their money back. I ask for a simple bank letter — that’s it.

But in this case, I’ve been going in circles.

Your repeated apologies don’t fix the problem — they just add to my frustration. I’ve provided everything you requested: bank confirmation letter, proof of payment, and ID copy.

Now suddenly, you’re asking for a stamped bank statement? Where was this requirement mentioned before? Nowhere in your emails. Nowhere in our calls. Not even once during our discussions.

Even when opening accounts at major companies like House & Home, they don’t request a stamped statement — only a regular 3-month bank statement.

So I’ll ask again — where exactly does it state that the bank statement needs to be STAMPED?

This is poor communication, and a waste of my time.