Poor Service

<p>I have been an account holder since 2009 with OK Furnitures. And the service I have been getting has made me decide not to have any business with them anymore. Beginning of this year my account was on arrears by R 300.00 and when I got a call from the debt collector she was rude and demanded me to go and pay. And I had explained to her that the amount was to follow the month end as I was aware of the fall back. Minutes later I then received an sms written in caps that I shoudl go and pay or else the lounge suite will be repossessed. That was a threat. I then made a payment, few days later I received another sms from the same lady by the name of Jenny. which i then called the Springs office to lay a complaint. I was then requested to make payment of the Arrears of R 297.00 and I did the same day. The receipt I got from the store after making payment of the required amount, another R 24.00 reflected as arrears and the store cashier couldn't explain that.I left then decided to leave it. on the 25th May at 08h43 I made payment of R 550.00 to the store account. Last week on the 20th June I then got a call from a lady by the name of Ayanda telling me that my account was in Arrears by a months' payment. I was so shocked cause I had paid and I had the proof of payment e-mailed through to their accounts e-mail address. She then advised me that their account number had been changed and apparently people had been notified through sms's. I then told her that i had not received any sms with the change of an account otherwise i would have paid on to the correct one. Herriet then contacted me the same day at 14:58 regarding the same matter and she confirmed that she has received the proof of payment. However I still need to go to my bank and have the money reversed. i got really frustrated and upset over this. I had received calls the whole week from different people asking me on when will I be making payment, another person that I spoke to was Lindiwe also demanding money.</p> <p>I have gone to my bank and have advised that the money can only be reversed after 7 to 10 days by the digital department since it was done through EFT. Then again this morning I made a payment of R 2000.00 to the Standard bank account i was given by Herriet. to my surprise I got a call again at 11:49 today again from Lindiwe asking for payment. I told her that i have made a payment of R 2000.00 over the pending R 550.00 from last month. To my shock, the referrence number I have used is incorrect and that the payment will be allocated to an incorrect account.</p> <p>The whole process of payment collection from the store is upsetting and i felt that i have been harrased by the staff. I have experience a bad service from them and will certainly never again have an account with them.</p>