Lack of assistance

<p>I requetsed banking details in order to settle our account, the call centre agent said they would be emailed to me. I then recieved an email from one of your Team Leaders with an attachment I could not open - it directs me to a dropbox that requires access to be granted. When I queried this the lady's response was rather rude and not helpful at all. I said as muc and got another snotty response today stating that she was not in fact rude - this is irrelevant! I wanted to settle my account still within the month of August so that no further interest is incurred and got very little assistance in this regard. The banking details provided on the statement that I eventually managed to track down (no statements are emailed) do not load on internet banking as it states the reference does not match Shoprite Checkers. I now have to take time off work to pay the account late as the Rainbow Finance ladies are LESS than helpful. </p>