If YOU owe THEM, they don't leave you alone, BUT when they owe YOU, SILENCE!!!

I'm writing this on behalf of my 78yr old grandmother. A while back RAINBOW FINANCE called my gran stating they noticed she had paid over R3000 extra on her OK Furniture account and that she should go see her nearest branch. After being sent around from one branch to the next, they requested she give them ALL her receipts(around8yrs worth) in order for them to refund her. As its been 8yrs+ she didn't have all at hand. Now we hear nothing from them!!! Strange how they recon the account, realise she has paid extra, but still want proof.