HVdM
Hein Van der Merwe
1 reviews | Active since Jan 2020
02 Jul 2024, 07:54
*****ulent and overpriced
*****ulent jeweler, I ordered these about a year back it was at the time shown is in the image, what arrived was a joke. i only later found out in a personal email sent to me that the 9ct were half the size of the image, the other images were quickly added to the site and a * description that they are smaller but not at the time i ordered them. also my negative review kept being deleted from the site. also the actual valuation of the earrings was less than half of the price offered here i got properly ****med this time around
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Replies (3)0
Replies (3)
raimondo modern heirlooms's replyOfficial
01 Aug 2024, 11:38Dear Hein,
We sincerely apologise for your disappointing experience. We take feedback very seriously and regret that our product did not meet your expectations. The size discrepancy was an oversight, and we have immediately updated our website to ensure clear and accurate information for future customers. Regarding the valuation, we strive to offer fair pricing and would like to understand more about the discrepancy you encountered. Please contact us directly so we can address your concerns and work towards a satisfactory resolution.
Kind regards,
Anna Raimondo
We sincerely apologise for your disappointing experience. We take feedback very seriously and regret that our product did not meet your expectations. The size discrepancy was an oversight, and we have immediately updated our website to ensure clear and accurate information for future customers. Regarding the valuation, we strive to offer fair pricing and would like to understand more about the discrepancy you encountered. Please contact us directly so we can address your concerns and work towards a satisfactory resolution.
Kind regards,
Anna Raimondo
raimondo modern heirlooms's reply01 Aug 2024, 11:38
Official
Dear Hein,
We sincerely apologise for your disappointing experience. We take feedback very seriously and regret that our product did not meet your expectations. The size discrepancy was an oversight, and we have immediately updated our website to ensure clear and accurate information for future customers. Regarding the valuation, we strive to offer fair pricing and would like to understand more about the discrepancy you encountered. Please contact us directly so we can address your concerns and work towards a satisfactory resolution.
Kind regards,
Anna Raimondo
We sincerely apologise for your disappointing experience. We take feedback very seriously and regret that our product did not meet your expectations. The size discrepancy was an oversight, and we have immediately updated our website to ensure clear and accurate information for future customers. Regarding the valuation, we strive to offer fair pricing and would like to understand more about the discrepancy you encountered. Please contact us directly so we can address your concerns and work towards a satisfactory resolution.
Kind regards,
Anna Raimondo
raimondo modern heirlooms's replyOfficial
01 Aug 2024, 11:40Dear Hein,
We sincerely apologise for your disappointing experience. We take feedback very seriously and regret that our product did not meet your expectations. The size discrepancy was an oversight, and we have immediately updated our website to ensure clear and accurate information for future customers. Regarding the valuation, we strive to offer fair pricing and would like to understand more about the discrepancy you encountered. Please contact us directly so we can address your concerns and work towards a satisfactory resolution.
Kind regards,
Anna Raimondo
We sincerely apologise for your disappointing experience. We take feedback very seriously and regret that our product did not meet your expectations. The size discrepancy was an oversight, and we have immediately updated our website to ensure clear and accurate information for future customers. Regarding the valuation, we strive to offer fair pricing and would like to understand more about the discrepancy you encountered. Please contact us directly so we can address your concerns and work towards a satisfactory resolution.
Kind regards,
Anna Raimondo
raimondo modern heirlooms's reply01 Aug 2024, 11:40
Official
Dear Hein,
We sincerely apologise for your disappointing experience. We take feedback very seriously and regret that our product did not meet your expectations. The size discrepancy was an oversight, and we have immediately updated our website to ensure clear and accurate information for future customers. Regarding the valuation, we strive to offer fair pricing and would like to understand more about the discrepancy you encountered. Please contact us directly so we can address your concerns and work towards a satisfactory resolution.
Kind regards,
Anna Raimondo
We sincerely apologise for your disappointing experience. We take feedback very seriously and regret that our product did not meet your expectations. The size discrepancy was an oversight, and we have immediately updated our website to ensure clear and accurate information for future customers. Regarding the valuation, we strive to offer fair pricing and would like to understand more about the discrepancy you encountered. Please contact us directly so we can address your concerns and work towards a satisfactory resolution.
Kind regards,
Anna Raimondo
HVdM
Hein Van der Merwe's updateReviewer Update
16 Aug 2024, 13:51Issue was resolved Great service thank you
HVdM
Hein Van der Merwe's update16 Aug 2024, 13:51
Reviewer Update
Issue was resolved Great service thank you