Very bad customer service from railway furnitures

Bad experience with railway furnitures Bed and when I reported the faults in that bed they sayomg they do not see any problem and I want to change the bed I will have to pay the bed with faults and pay the new bed and transport, I'm really not happy because I reported the bed within a month after delivery and even now the bed it's only 3 months but the springs on the mattress are already tired, the bed it's a mess like 100% mess even the bass it's not balanced or aligned but when I'm reporting that they say the don't see any problem while everything it's clear on the pictures I send them