KR
Kutlwano R
1 reviews | Active since Oct 2019
26 Oct 2019, 13:29
Under Warranty
My father bought a Panasonic radio @ Ga-rankuwa Railway Furnishers on the 25th August 2018, the radio stopped working and we immediately took it back on 31 July 2019. It went for repairs for 3 months and when we were supposed to take it back,they firstly told us that they don't have the parts, and secondly they told us that we have opened it before we took it to the shop,why couldn't they notify my father when they realised that it was opened and the guy that assisted was forcing my father to take the radio that is not working back or we must buy another one. Mind you we still paying for the one that is not working. Is this even allowed according to Consumers Protection Act?
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Replies (2)
Railway Furnishers's replyOfficial
28 Oct 2019, 10:24Dear Mr Raphiri. We are unable to identify the account and our relevant department is emailing you in an attempt to get more details and resolve. Alternatively , please reply with an account number so we can follow up.
Railway Furnishers's reply28 Oct 2019, 10:24
Official
Dear Mr Raphiri. We are unable to identify the account and our relevant department is emailing you in an attempt to get more details and resolve. Alternatively , please reply with an account number so we can follow up.
Railway Furnishers's replyOfficial
31 Oct 2019, 13:27Dear Mr Raphiri. We confirm an arrangement whereby following a new purchase of a replacement hifi, that full credit is to be passed by us against the original hifi and maintenance purchased.
Railway Furnishers's reply31 Oct 2019, 13:27
Official
Dear Mr Raphiri. We confirm an arrangement whereby following a new purchase of a replacement hifi, that full credit is to be passed by us against the original hifi and maintenance purchased.