TV Repair Problem

- [ ] In 2017 we bought a BLAUPNKT 65” LED TV from Railway Furnishers (jubilee mall) which came with a 24 months manufacturers guarantee. During that time we experienced no problems. After the 24 months the TV had a back light problem meaning everything worked fine including the audio but the screen was black(no picture). We went to the Railway Furnishers store in Jubilee Mall Hammanskraal to report the problem and they said they will book it in for repairs ,They collected the TV from us on the 19th of October 2019. After that they made no contact with us for about a month which is when we decided to call the Railway Furnishers,387 Maltzan str,Pretoria West. They told us they don’t speak directly to the customer, we must call the store that booked in the TV. We called Railway Furnishers store (jubilee mall) and they told us that the technicians in Pretoria West were able to fix the back light problem but now the problem was that the TV showed a white line across the screen so they sent it to the manufactures in Joburg to fix it and they said that they will be in touch with us regarding the progress of the TV. On the 23rd of December 2019 Railway Furnishers called us and said that the TV cannot be fixed because now it was the panel that was damaged and they don’t have it in store because, and I quote “our model is old” Then they said the TV will be delivered back to us in a more worse state than when we booked it in. The audio does not work at all, the TV randomly overheats,when we switch it on one half of the TV is darker than the other and the left side of the TV keeps making strange sounds. So basically after the three months that they took the TV in for “repair” they actually brought back to us in a worse condition than it was we booked it in - [ ]