thank you

My sister bought a Samsung 32\ CTV monitor on 26 Sept 2015 from Siyabuswa branch.Then at the beginning of January 2016 the product started manifesting a defective line running vertical in the middle.She was perturbed by this and decided to take it back to the store.It was received and sent for repairs.<br> After sometime she was told the screen had come back from repairs but could not be fixed.\"line couldn't be removed\". Then she went to the store to collect the monitor as is, only to find it was physically, badly broken and unusable.Well when she enquired what had happened to the screen she was told the delivery guys broke it and there was nothing they could do.She was advised to choose another monitor at half price which would be incorporated within the first contract.This meant she had to pay double installments for Tv1 and Tv2 together. After the runaround by the Siyabuswa branch,I phoned the Head office in Pta west.The lady by the name BETTY came to my rescue.She had organized for another Set to be dispatched to my sister and it was delivered on the date she'd promised.<br> To all who contributed in resolving my problem,including Betty I would like to say THANK YOU for understanding."