Returns and repairs. Low quality furniture

The worst service ever, I’m definately closing my account after this. Tell me why this company delivered a damaged couch, which was later collected for repairs. No communication whatsoever from their side, until I decided to call them 3 months later. When they finally decided to deliver the couch it was in a worse condition than before, it wasn’t well kept, it was dirty and the problem was not even fixed. The couch had holes at the back and the leather was even damaged. Railway does not respect customers at all and it’s disheartening. You guys are so unprofessional lankwa ke reng? Yeses