Railway furnitures dismally failed me

Having a bed service from the railway furnitures, I bought a bed with an account from railway, towards month end May this year the bed was delivered and the bed was faulty completely, the bed it's so uncomfortable, the bess it's not balanced, the mattress it's just a mess already and I did try to report the matter from the 1st week of June and they didn't bother to attend to it, I kept on trying to report it several times without them taking any action , they only attend to the matter now in August they send one of their guys to come to check it and the guy took pictures and send to them and he also recommended another bed while I was him, but after few days the head office called me to say I can come and choose another bed however I'll to continue paying for the faulty bed and pay the new one also I'm gonna be charged for the delivery again as well.... How unfair it is, I'm just so unhappy with shop I won't lie, I mean the bed it's not even 6 months as yet but it's already a mess the bed looks like has 7 years already

I would recommend anyone to use railway at all, they only good in sending out the reminder messages to pay or call to collect money that one their very good at