POOR SERVICE

THE PRICE YOU SEE IS THE PRICE YOU PAY???WELL THERE IS A R500 DELIVERY FEE THAT IS NOT ADVERTISED AND IT IS COMPULSORY ALTHOUGH YOU CAN TAKE THE STUFF YOURSELF. MY ACCOUNT WAS APPROVED ON THE 07/09/2015 AND EVEN UNTIL TODAY I AM STILL WAITING FOR THE DELIVERY. I MEAN IT DOES NOT EVEN TAKE THREE WEEKS TO FLY A PRODUCT FROM AMERICA TO SOUTH AFRICA. NOW THAT I WANT TO CANCEL THE ACCOUNT THEY SAY TO ME I WILL HAVE TO WAIT UNTIL THE STUFF IS RETURNED TO THEIR HEAD OFFICE BEFORE I CAN GET MY REFUND, HOW LONG WILL THAT BE,ANOTHER 3 WEEKS FOR MY MONEY????...VALERIE FROM THE SO CALLED HEAD OFFICE JUST READS THE MAILS AND DOES NOT RESPOND AT ALL.