Good day I soo disappointed in how railway is treating me, I was a client and not just a client but Good paying client

Good day I soo disappointed in how railway is treating me, I was a client and not just a client but Good paying client. Recently I thought of the relationship I had with the store as I bought a house then I told myself I’ll use my loved Furnisher store. To my surprise I found a lady by the name of Anna, as slow as she was I didn’t mind but I got upset when she said she couldn’t pick up anything on my name I will start as a new client. The matter got worse where by they told me in order for me to have an account with you guys I need to through interviews. I loughed from pain, I don’t understand why I’m treated like a ******** after working soo had to build such a good relationship with this store. Mara it’s okay. It’s clear enough you guys don’t need business from me. I’ll see myself out. I’m deeply hurt and disappointed💔.