Complain about Railway Furniture

My wife bought a stove at railway furniture last year from arrival we were not impressed about the stove cause not even two the plates of the stove were loose and brand name of the stove were teared off and the oven door is loose we reported the matter ad nothing has happened.

My wife name is Mokgadi Paulinah Hutama Her contact details are as follows :*** My no is:*** Please advise us of what must we do because we are tired of complaining and nothing is happening we just want a new stove not a second hand like that one pls help us.

Your help will be very much appreciated.

Yours S.Hutama