FB
Fortune B
1 reviews | Active since Mar 2019
05 Mar 2019, 08:59
Bad service from what is supposed to be a head office
I am so disappointed in the way this company is doing business I believe that a lot of training still needs to take place , the head office staff is so rude .
As soon as you raise your concerns you are told they are helping you ,if you not going to listen they will hang up ? Really
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Replies (1)
Railway Furnishers's replyOfficial
05 Mar 2019, 15:51Dear Mrs Baloyi. We are sorry to hear that you have had an unpleasant encounter with our tele-teams. While your content lodged did not indicate the nature of your issues, we have investigated and can only surmise that security measures in place prevent us from refunding amounts paid by a customer to an insufficiently identifies third party. We understand that this policy can inconvenience one but it is ultimately for your own protection. We are reviewing our records and will take measures should any staff be found to have behaved unacceptably. Please email *** if you wish to correspond further.
Railway Furnishers's reply05 Mar 2019, 15:51
Official
Dear Mrs Baloyi. We are sorry to hear that you have had an unpleasant encounter with our tele-teams. While your content lodged did not indicate the nature of your issues, we have investigated and can only surmise that security measures in place prevent us from refunding amounts paid by a customer to an insufficiently identifies third party. We understand that this policy can inconvenience one but it is ultimately for your own protection. We are reviewing our records and will take measures should any staff be found to have behaved unacceptably. Please email *** if you wish to correspond further.