Bad service

I must say I'm very disappointed with the service I received from one of your railway stores. I had an outstanding balance of R1003.00 of which I decided to pay it off around December through the OZZY app however instead of paying R1003.00 I paid R1070. 00 which made me to be in credit for R67. 00.

I then called your account department to enquire about the credit of which they advised me that I need to go to one of the store to request for a refund, they advised me to take my ID with me of which I did.

i went to the store that I purchased the couches and requested a refund however I was told that they do not have cash so they won't be able to refund, (a whole furniture store does not have money). I then went the second time yesterday of which I was given another excuse but this one was the lamest one, the lady who assisted me first said why don't I leave the credit maybe one day i will want to use it, of which I told her that I don't think i will want to buy something anytime soon, she further said she does not know how to do it and went to ask her colleagues of which they said they need a proof of payment, like really?( Why didn't they need a proof of payment when the payment was made but they need it now now that I need a refund,) I then advised them that I don't have one as I paid via OZZY app, guess what they said?, they said I need an affidavit that's confirmes that I made payment, like really????, like im really disgusted at the service I received from you guys, like why wasn't I told to bring an affidavit at the first place?

Can you guys please refund me my credit, yes that smallnyana R67. 00 i need it.

Please note that I'm not prepared to go to that store again therefore the credit need to be refunded to my bank account, please tell me what documents are needed for you to refund me

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