Why do you have people who dont have respect for customers working at Rage?

Yesterday,my aunt and I went to the Rage (Shoes & Clothes) Evaton Mall to exchange the shoe size of the Scandals she bought for her daughter, we were told the system is offline and sent away. Today my aunt was unable to go change the shoes (size) and asked me to take them to the store to change the size, while I was there there was a guy who was told by one of your staff members that he could not be assisted because of some 30 day policy and that he must try and sell the shoes to someone else to recover his money, it was only after he got upset and asked for the head office no. When your very rude staff member phoned the head office herself then helped the customer as he wished. My turn to be assisted came I told the woman who was helping me (Dont know her name but I'm sure it wont be hard for you to find her since she refers to every customer by 'love', how professional Rage) I told her I was there to exchange the shoes and that the receipt/slip was lost, she told me the head office line us busy and proceeded to the next customer behind me, took her shoes and went to the back for a good10-15 min. Upon her return I asked her when she was gonna phone the head office and she again said she will phone but the line is busy, I asked her if I'm less important to her and dont deserve to be treated with respect because I dont have a slip, she then said to me aah, ska etsa jwalo, akere ntsekeojoetsa line ibusy, she proceeded helping other customers while another lady at the shop tried to phone the head office and went to get the correct shoe size then she later went at the back and I was again left with Miss 'Love' who kept diling the heard office no. And telling me the line is engaged in anticipation that I would eventually give up and leave, which I didnt but instead told her to keep trying and she did, and I even told her there is no use telling me the line is busy as you need to hold until you get through. Then after I said that she accused me of fighting with her and I told her you firstly disrespected me by service a customer behind me without my permission, then she sarcastically apologised and I told her I dont need her forced apology with an attitude. Within 30 seconds she was assisted by head office and we went our way. I dont know why most of your staff members from township malls/plaza think they own retail stores or like disrespecting customers, the same customers who pay their salaries. The same people who app**** for a job at Rage now feel like a place of business has turned into their granmother's ****a shop. What got me even more furious is that I always go to that Rage and there used to be very friendly ladies there and I would like to know where they dissapeared to and got replaced by people who think they are doing us a favour by serving us. Sort your staff!