Very disappointed RAGE Shoe in Fourways Mall

I am extremely disappointed and outraged by the shocking treatment I have received at your stores on two separate occasions.

The first incident occurred at RAGE Riverside, Johannesburg on 2 August 2025.

The second and most recent happened today at your RAGE Shoe Store in Fourways Mall.

Today’s experience was absolutely unacceptable. I visited the store to make my monthly payment and requested a new store card. Instead of being assisted, I was sent from pillar to post and told my cellphone number does not match my account — which is completely false, as I only have one number.

Out of frustration, I then requested to settle my account and close it immediately. After calling the RAGE offices, my profile was verified and cleared, yet I was still refused the right to close my account. Instead, I was told to “draft a motivation email” to justify my request.

This is beyond unreasonable. What kind of retail store denies a customer the right to close their account after full settlement? The conduct of your staff was not only unprofessional but also humiliating. I have never in my life encountered such embarrassing, dismissive, and unacceptable behavior from a retail brand.

I demand urgent clarification and resolution on this matter. If RAGE values its customers, I expect this issue to be treated with the seriousness it deserves and resolved immediately.