unwilling to assist at all

Rage Hatfield <br> completely refused to help me with the factor fault shoes I purchased and wanted to exchange for a new pair. I didn't have the slip but I purchased it on account and they said they can't call head office to see when I purchased it as it is the only transaction I made in Colonnade mall secondly they said they can't call Colonnade because it's a waste of time. This happened today but two weeks ago when I wanted to do the same thing they gave me the wrong transaction number and were able to call. They inconsistent in the way they do things. You can't be fine with helping one day then the next you say no and you rude. I'm disgusted by the service I received because I make it a point to buy shoes on account or cash but receive such service.