UNSATISFACTORY/BAD SERVICE

I bought shoes from Rage at Kempton park branch on sale a ‘size 7 pump shoe’ in November “Black Friday”.

I would like to lodge a complaint with regards to Rage stores for refusing me to exchange the shoes yesterday the 28th December 2017, they refused and told me that I did not follow their procedure which is 7 days return the next thing again they told me it’s over 30 days. I was told to state my reason and I explained that I bought them for my mom and was away for 2 weeks. Only on my return a week later I was able to check around the stores as I didn’t want to refund them but to exchange even for a higher amount. I went to about 3 different stores and I couldn’t find anything be it shoes nor their clothing.

On the 28-12-17 as I decided to exchange after seeing & getting what I liked a pair of sandals for R119.99 at Park Central2 store their Assistant Store manager refused to exchange, she called the Kempton Park branch where I bought them, whoever she got hold of also advised her the ‘Assistant Manager’ not to exchange the shoes. I then requested to speak to the store manager or Area manager I was told they do not have an Area manager and their Store Man is off, I have to speak to their Customer Service or their Auditors.

I was there around 16:48 and they got hold of their Customer Service agent/consultant named Portia whom also refused and when I asked what to do with the shoes she said I must keep them they won’t exchange them for me.

All I want is to exchange and not refund even when I told them I am their loyal cash customer, I have never returned for any matter it is my first time and still I got an unsatisfactory service.

Please assist me as I would like to take this further and get those shoes exchanged.

Kind Regards,