UNSAFE

The service was unacceptable.

I'm outraged at how poorly this store is managed, Tuesday I went to rage in promenade fitted shoes and placed my cell phone next to me being preoccupied I walked out of the store without my phone roughly 10-15 minutes later I noticed I need my bank card and this was at the back of my phone. Attempting to call my number the first 2 attempts it rang and someone picked up the call but did not speak and the 3rd attempt the phone was off that's when I went back to the store. There was 3 sales consultants in the store I spoke to Thenjiwe and one of the other consultants tried to call my number again which went straight to voicemail. I asked Thenjiwe if they have any cameras in the store and if I can see the footage, she wasn't even sure if their camera were operational.... Honestly speaking the lack of interest your staff has is mind blowing, after several attempts of calling into the call centre where Thenjiwe was transferred to an IT agent named Clement who explained to Thenjiwe and then again to me on the phone and I quote " I believe due to load shedding the system froze that is why their is no footage because it did not record at the time." How is it possible for a retail company not to have footage at all when load shedding occurs in the event anything happens " RAGE " is saying our camera didn't record at the time. Where are your back up generators? I feel this is a poor excuse nonetheless lack of effort made by Rage to assist me. Yes I left my phone on the seat where I sat which is my fault but what happens if the store are being ****** how will you provide any factual proof to an insurance company for a claim if your camera's is not operational 24/7. UNACCEPTABLE AND UNSAFE