Unhappy Rage customer

<p>My wife bought a pair of shoes a month ago on the 15th of June 2017. When we got home she saw it's a size 4&5. When we got back 3 weeks later the assistant said that its their fault and the supervisor from head office must authorize the refund. The superior Portia didn't want to do the authorization because we didn't have the receipt. We spoke to her and explain that the shop didn't give a slip because we couldn't find it anywhere as my wife is someone who keeps all her slips for in case something like this happen. The law is clear if you're not responsible for the damage and the item fails, the retailer is responsible for it and must replace, refund or repair.</p>