1 reviews | Active since Jun 2018
Unhappy & Disappointed Customer
Shopping @ Rage used to be the best hence i decided to open an account with them, I bought the dress Tue the 5th @ Rage Randburg , [according to store management I a made a mistake by not smelling it on the armpits for in case its smells ROLL ON/perfume from other customers as they also fitted & decided to fit it @ home & realized the size is small & went back on Thur 7th to exchange ..What a nighmare. Aluwani the manager took the dress & smelled it from the inside right on the arms [arg] & decided the dress smells perfume on & cant be exchanged, I really could not believe this & left the shop powerless, the next day i went back to talk to customer service using their phone...the worst nightmare, patience[agent] told me she works with her staff which means she take their words for it & i must go to hell with that small dress there is no way they will exchange, you will swear patience can smell it through the phone as she was so sure about her story, then i spoke to the supervisor Wendy who rubbed it in & ask me a stupid questions whether the dress was from the hanger or storeroom...Please Rage management explain to me of what to do with the small dress , with a tag hanging , in a good condition smelling starch from the shop as it was...Do you have a sign in your fitting room that says when you fit our clothing ensure that you have NO Roll on , No perfume as our staff will smell them before taking it back to our hangers for other customers, your T's & C's on your slips are very clear & i meet them as they are, I was told to leave the dress in the store & VM will come smell it...never in my life have i heard of this ******* & Good people do not buy clothes from Rage store specially in Randburg you will be dissappointed , cancelling the acc will be the best option i'm sure Woolworths will welcome me with warm love.
