Unhappy customer,

Good day well my name is Keabetswe Nkomo, I have a very bad experience with rage store at the present moment, I bought shoes, ND wore them not even for the whole day because they were hurting me , I went to the store for an exchange, I didn't get help, I called customer service sent email and since I was waiting for their superior to call me, up until today, I'm sitting in the house with shoes that I cannot wear, ND still I have to pay for them, please help