*********, unfair and uncalled for customer service

I have paid up my account in 2020 and it was not allocated now they are charging me interest that I would not have incurred if they would have allocated my payment. Now they are saying i used an incorrect reference number wherein it was not the 1st time I made payment with that ref number and the payments were allocated so how couldn't they allocate this one???

What is worse the customer care agent Nothando Mokoena says she can not account for the other (2019) payment. I asked her to refer me to the person who can account and she couldn't do that. like what kind of customer service is that. I pay one amount you allocate and the next one you dont allocate because you see that it is actually the outstanding balance and no you dont want to see customers paying off their accounts. you want us to be forever indebted to you!

You want to milk customers for every penny that you can get which is very ********* and uncalled for. I have worked hard to ensure all my debts are paid up and today you tell me about an interest that I should never incurred