*****ulent account and no help from Rage

In August 2025, I learned that a *****ulent account had been opened in my name in January 2025. I since contacted Rage, which I struggled for some time to get through their customer care line. When I eventually got hold of them, I was asked to send an affidavit stating that the account was *****ulent and a certified copy of my ID, and sign it 5 times, which I did the same month. I have never got a response nor acknowledgement of my email to date. I made follow-ups numerous times, every time I call, I will be told that I will be called back, which never happens. Even today, that was the case. I am now more frustrated by this, I cannot do anything that requires the account because I have missed payments of the account I had no knowledge of.