Terrible service and discrimnatory process

I am highly disappointed in the lack of assistance despite 3 occassion trying to open a rage account

I tried to open a rage account on the 27 of May 2022...i was advised that my application was pending investigation due to *****... As a person who lost their ID more then 10 years ago and flayed this with both the authorities as well as ITC I called rage head offices to find out the steps of clearing my name to ensure that a accouny could be opened. I spoke to a consultant I believe her name was Violet who took down my issue and requested to do an itv check to verify my details.... I obliged and she then advised me that my account was successfully opened but I would need to go to the rage store Again with my original ID document as well as 3 months banking statement... I took leave at work at duly provided the requested to finally open my account..... I was shocked and appalled to be advised that head office would not accept my original ID document as it was "too old"... Please note that my ID document has been in mint condition for the last 10 years... No pages are missing... There is no wear and tear and date of ossuement is reFlecting as well as the original lamination! The consultants were also dumbfounded at this excuse provided by he'd office as the ID even showed that is was excepted during voting. I wastold that head office will only accept a smart if card and even my drivers Licence woyluld not be accepted!

I am currently unable to move my right arm due to a car accident and i am accpected to stand in the long ques to open an account despite providing everything requested!

I feel the level of service was sub pat anfld highly discrimnatory despite filling due process and proving affordability and even obliginging to a ITC check which now reflects of my credit report!!!

Please assist Achuma Bazi ***