*********** Staff

*********** staff from their Boitumelo at head office to Eastgate store staff, I received a message advising that a R50 has been loaded into my points card, unfortunately I had misplaced the card...They have been taking me from pillar to post since the 23rd of August 2023, I made a sale and the R50 was not deducted because "no one knows on how to allocate same"...I was then told that just because I had misplaced the card, it Is going to be difficult for them to assist, I told them that the sms that I had received, it doesn't have terms and conditions.

Eastgate store called their head office and Boitumelo promised that she will revert to ,in which she had failed to.

I then called their Boitumelo on the 24th as she had failed to revert to me on the 23rd August 2023, she kept me on hold and later advised that I can return to the store as "the manager had allocated the R50." I went to the store on the 26th August 2023 and I was dismissed because it was Sauturday, no one can assist from their head office, the R50 is not reflecting on the system.

I called Boitumelo on the 28th August 2023, she took my details as usual and promised to revert to me, the R50 will expire today without any assistance.

As I had previously advised, I am not crying for the R50 but the manner that they treat people...They think that we are ****** fools...

There are lots of politics at Rage as they are blaming each other's incompetence and I am just a customer, I need service not politics...