Shoes broke after 1st wear. No slip, no refund

<p>I bought a pair of ankle boots at Rage Sandton and heel broke off the first night of wearing it. I just went to exchange them, but their wasn't another pair in my size. I was told because I don't have the receipt (only the box) I can only pick another pair. As there wasn't another pair of shoes I liked, I asked if I can get a councer to use when they do get new shoes in. The manager then turned to the sales lady and said they don't need to give me anything as I dont have a receipt. I asked if they can phone another branch to check if they have the same shoe in stock. The lady looked very annoyed as she had to pick up the phone. I was told Chresta has a pair, but they cant send to to a store close to me, and if I don't collect it within 24 hours they can't keep it longer. I would only be able to collect it the weekend. So basically I paif R350 for a pair of shoes I could only wear for 2 hours and they basically told me tough luck. This is terrible customer service. I've been a loyal customers and have bought serveral pairs of shoes. I cant believe that Rage can afford to treat people like this in this economic inviroment. I will never return. I've told people about my experience and apparently it happens a lot. Rage basically stole my money. ANy other shop would give me a cash credit or try fix it for me if I didnt have a slip. Please can someone correct this and rethink the way you treat your customers. </p>