SHOCKING,REPULSIVE,DIGUSTING,DISPICABLE;HORRIBLE REVOLTING SERVICE

On the 13/12/2017 i went to Rage (downstairs) at Westgate Shopping center Roodepoort to exchange my goods and experienced the worst ever. I was told that i cant refund the clothes back to the account as the 7 days has lapsed and did not have a problem with it and looked for something else . the drama started when they claimed that the one item of which was an exchange and did not have a slip for, i was asked to produce the slip and explained to the them that it was an exchange and i was given the slip . they called the manager Dorcus and she told me that i didnot pay for the item and she is taking her stock back with an attitude. i was surprised with the feedback and after saying this she ordered the cashier to check the slips for the day and i waited for 20 minutes and approached her to tell that they are wasting my time her replying was it's because i came late and what should she do? should she exchange the goods without the slip of which i don't have proof of all this was said with rudeness,attitude and looking down on me like i stole the item and i became irated with her and told her that im going to report her. Not once did she show any concern she kept on with tiding the shop while the cashier was looking for the slip at the back no one came to apologize for the inconvienance and tell me what happening i sat there like i was their stock and surprisingly they found the slip and proved that an exchange was done(24/11/2017) for the item no one apologized they did the transaction and i asked Dorcus for her full names . She only wrote her name and refused to give me her surname telling me that she doesnot have a surname and gave me a card to call her Head office and ask for her surname. OMW i was in disbelief , i asked her to repeat what she just said so that i can record it and she gave me her back and continued with her job . If this is the attitude a manager has i feel sorry for the person that appointed this person. These are individuals that lack customer centricity and passion for their work and are a shame to companies and investors. I want higher intervention and she needs to be dealt with accordingly and want a personal apology from her. I left the shop shocked and angry i was even shaking. i would understand if was rude to and but nothing and to give me that attitude like a street girl its uncalled for. if this is how she treats clients she has met her stop sign i will not this go lightly.