Rotten customer services will give you rage 🥴

my account is paid off - even a call center agent confirmed. However when i check my statement online it generates an account limit even after emailing closed accounts e-mail address. Your social media team isn't helpful because my Facebook account doesn't match my government name?? In this day and age of security questions?? Even after i gave my identity number??

Close that account. I haven't used it in over 6 months and i have been to the store and was not assisted sies