Refusal of exchange

<p>I bought a pair of shoes at rage on 2017/07/22 and other items. I did not wear the shoes and on the 31st July I wore the shoes to work. The shoes are beautiful but there hurt my feet at the back of my ankle. I reported this to customer service and was told to return the shoes to the store and I did the next day, I had bruises on my ankles which I have sent pictures of. The funny story is the lady at the store and one of the customer could see that I was hurt and the shoes were a bit high at the back there is no way I could be making up a story. The Rachel lady from customer service said as there is nothing wrong with the shoes she cannot grant a credit, so that fact that I am bruised I guess it’s my stupidity cos clearly nothing is wrong with the shoe. I have been waiting for a response from her manager as promised. SO I call today and this lady gives me attitude she ask why am I shouting at her then as if she does not even care or think I should be upset. The service I have received from customer service is so poor I am lost for word. The shoes are at the store the store is willing to exchange as there can see the problem the lady at customer service is refusing. I do not want to be rude to the Rachel lady so I thought let me let just post this here</p>