Rage Stores aka EN-RAGED

A more apt name for them should be EN-Raged. Someone committed identity ***** on my daughter's name and ID, opening up an account in KZN, while we live in Gauteng. Now last time I checked, you need to be verified and a Credit check needs to be done to open an account. Clearly, someone's eyesight must have been off, because there was no way that a physical ID card could have been presented with her face and the person might just be that lookalike that completely looks like her. She was completely unaware of this, until her bank account reflected an overdue balance - I don't exactly know how, but I think Rage links their credit accounts to the bank account. She has queried this at a local store, the ever so unfriendly and unhelpful lady that was there first had a nice chat with her colleague before she decided to attend to my daughter. My daughter was told to contact the ***** department, which she did.. now we're waiting with bated breath for the last two weeks to get feedback from their ***** department. So with tears in my baby blue eyes.. please explain to me in simple terms, HOW has this not been resolved? In addition, is it not their duty according to the NCR Act to follow due diligence when granting credit? So where in your system are you failing, and your auditors are not picking up on the ***** that happens?

Their terms and conditions which I found on their website states: Rage will send monthly statements via SMS to cardholders. The SMS will indicate the total balance owing on the account, the payment required and the due date for payment. Non-receipt of the SMS will not be caused to withhold payment. Monthly statements are available online at myrage.co.za.

So which number are you sending sms's to? And if an account is overdue, wouldn't you call the person??? Rather disappointing considering they should be fully aware of the Code of Good Practices as per the CPA act, as well as the NCR Act.. Any answers... ***** department...????