RAGE SHOE CLOTHING STORE ACCOUNT *****

I received a notification from clear score to advise me that my credit score has decreased by 11 points due to a credit check and an account that was opened from a Rage shoe clothing store.I went to a nearby branch to enquire with my ID and explained the situation and the store assistant took my I'd number and entered into the system and advised me that there is an active account and she drew a mini statement that shows that the account was opened at a Rage Shoe Clothing Store in Belleville Cape Town.not.I advised that I do not have an account nor opened an account with Rage Shoe Clothing Store.I was advised to write an email to Rage Shoe Clothing customer service of which I did and a response from someone named Ongezwa who requested for further information for assist but failed and advised me that she has forwarded to their Forensic Department of which I have not received any feedback from and its now a week.An investigation needs to be done and a CCTV must be looked at as to which store consultant assisted in opening the account and the individual who used my identity.An avidavid was made with my certified I'd copies advising that I did not open an account with a case number that shows that a ***** was made.I need answers from Rage Shoe Clothing Store management NOW!!!