RAGE SA BAD SERVICE

I HAVE RECEIVED THE WORST SERVICE FROM RAGE SA. IF YOU NEED TO ORDER ITEMS FOR A FUNCTION OR EVENT PLEASE DO NIT ORDER FROM RAGE. I ORDERED 13 DAYS AGO ABD HAVE NO EVEN RECEIVED A TRACKING NUMBER. THEY DON'T COMMUNICATE TO INFORM ME WHAT THE ISSUE IS AND WHEN I CALL THEY JUST SAY THAT I WILL RECEIVE THE EMAIL WITH TRACKING NUMBER WHICH I NEVER RECEIVED UP UNTIL NOW.