Rage Rude consultant

as they advise i can not do a exchange as my shoe that ibwant to exchange with is not the same amount, the lady in the store refuses to assist ke she says i must wapk to another store which is far from me and she is giving me attitude she now says i must wait for customers behind me tp finish then she will attend me now im standing here and waiting, what a bad service im closing my account as this store consultant is making a scene in front of other customers making me feel un important where as i spent R634. 00 on my items.