Rage not following their own policies and treating

I purchased shoes on 07/05/2015 in fact 2 pairs were purchased boots(R349.00) for my daughter and red flat pumps(129.00) for my mother. She tried the left shoe in the store and the box was brought so that we can pay. When we got home and checked both the left was scratched in front, and when we went to the back to the store about the defect that was on the shoe and requesting for a refund the sales consultant and the manager there could not get hold of head office as they are the ones that authorise and said maybe there is load shedding. They don't have access to anything let alone means of emaiing their head office. We followed their process of saying exchange within 7 days or cash refunds on faulty goods within 6 months but now on 12/05/2015 after a picture was sent via phone by Portia their consultant reply is that they will not exchange or refund. I always buy shoes from those stores and after this BAD treatment I will not buy anything from RAGE they treat people like that Nobody in thei right mind would sit with damaged goods and let alone their box is also squashed from the store. Their service is terrible and I will take it further to CPA they think we just clueless customer