Rage no refund policy!

To whom it may concern.

I bought shoes cash last week at Rage in East Rand Mall, unaware that they are too tight for me. Only when I got home I realized that their size 5 was a bit small for for me. On Tuesday, I went back to the store to exchange the size and I was told that they didn't have the size 6. Now, because I didn't want any shoes expect the once I bought, I asked for the refund. The sales lady told me that according to the store policy they don't allow refund. I was totally appalled by that response. I was told either I get a different pair or there's nothing they can do for me. Immediately, I checked the receipt for "no refund policy" there was nothing mentioned on the receipt, I even checked inside the store there was no mention of that policy.

Can someone please assist me with that "no refund policy at Rage" I mean there is a refund policy at other big stores in South Africa, why not Rage? It's easy for them to take our money but not refund us when we are not satisfied with the product?

Regards, Angry Customer.