Rage - Identity Theft and Impersonation

Good Day

I requested a credit report from ClearScore and saw that a account was opened in my name at Rage without me being present or aware of the account being opened. I called Rage and confirmed that according to them I am currently in debt (R190) with Rage due to a account that was opened on the 10th of August 2017 in Durban in my name, but I never personally opened or requested that any account at Rage be opened in my name directly or indirectly.

They also requested that I provide a certified ID, a Affidavit and a clear page that I signed 6 times, but before I was willing to provide the certified copies, I requested a copy of the original contract that I "supposedly" signed, with the applicable ID, contact number and proof of residence that was submitted with the opening of the account.

The lady that was assisting me said that she can not provide the documentation without her being able to confirm my identity, so I send her a certified copy of my ID via email and she still refused to provide the documents that I requested, since it can also be the same person which committed ***** on my name just sending her a certified ID.

She then requested that I visit the store (in Durban) where the ***** happened, but I stay in Trichardt Mpumalange which is approximately 531km (5hrs and 30 min travel time) away from durban. This is not a practical solution since I'll need to cover the traveling costs to and from Durban and make arrangements for leave at my work place and maybe just to get to Durban and not even obtain the requested documents.

Irregardless of the small amount of dept (R190) that was **********ly made in my name, I find this unacceptable and wont pay the money, since I personally have a problem of principle with what occurred.

Kind Regards

Christo Mouton