Poorest, service ever received from a retailer!

Good day

It is with utter disgust I am forwarding this writing.

I went to your store in Zevenwacht mall, Kuilsriver yesterday. I saw at different spots in the store, marked down boxes being stocked. I browsed and found a pair of boots with a RED SALE sticker, marked down to R270. The original price I think lwas R350 or something.

The, poorly trained, unprofessional woman(I can't call her a lady as she lack the traits of one) handed me my receipt slip and when I checked, I saw ot went thru on the original price and not the Sale price as visibly marked on the box. I then enquired and she insisted, No it scanned for the original price. I then told her, it's unacceptable as I saw it for R270 and I want to pay R270. The cashier conversed in her language with her colleague. I then asked her for the manager. Another woman was called from the back, not addressing me at all on the matter at hand and the cashier clearly showed no interest in assisting me further.

I then advised them if it's not their call to override the system, they should call the head office. VERY RELUCTANTLY, she then did this after the woman who came from the back told her to get authorization. The number she called was just ringing initially and after probably 5 minutes, someone answered, she said where she was calling from, mentioned the problem and then the call was cut.

I really wanted this boot but also wanted to exercise my right as client to pay the price I see on display. So I advised her to call again. Whilst, I was waiting there for more than 20 minutes, one of the other ladies took a black khoki and scratched out all the sale prices on the boxes in the store.

I asked her what happened to the call, she just rep****:Network problem. They have been very evasive, unprofessional and not helpful at all.

I then had to leave as I was already late for my appointment. I spent so much time in the store and left defeated but what disgusts me most is the way, I as the client was treated.

THIS IS NO WAY HOW CLIENTS SHOULD BE TREATED AND HOW CLIENTS SHOULD FEEL WHEN LEAVING A STORE, THEY RELIGIOUSLY SUPPORT AND KEEP GOING.

I will be closing my account the SOONEST and no longer wish to deal with a company of this calibre! This was my first time ever, I was treated as such as a LOYAL, COMPLIANT customer.

This is unaccessible and surely distasteful!