Poor Service, Rage is ripping me off

I'm so angry to a point that I don't even know who to speak to anymore. The service I got from Rage Chris Hani Vosloorus, was really unbelievable. I bought shoes in July 2019 and only noticed that they were cracked underneath in October, I took them back and they refused to take them back.

I then called Head Office and I spoke to Rachel and her Manager named Wendy, the Manager said to me that I should have brought the shoes immediately when they started cracking...I asked her when was I supposed to know that the shoes are cracked or started cracking? And she couldn't give me an answer on that,,, 1. They don't know where I'm working and what I do? 2. They don't know if I'm using a taxi to go to work OR I'm using my own car AND or even the distance that I walk to catch a taxi?

I'm so angry now that I have to pay for shoes that are damaged and still under warranty. What must I do? And I don't even want to speak to either Rachel or Wendy they are so ***********.

I even left the shoes at the store on the 12th Dec 2019, to this day I haven't been contacted.

Regards Refiloe Mashele