POOR SERVICE

Had a bad experience with the Parkview branch after making two online purchases.

The first time around, the shop assistants indicated that they are unable to assist with a refund on part of my order as they didn't receive training on online orders and they didn't know where to find the order number to process the refund. They then referred me to another branch and told me to go there during the week. I ended up contacting their customer support to get the order number myself and went back to the store. Finally managed to do the refund after an hour.

Today, when I asked for a refund on an online order which I paid for using my Debit Card, they told me that their store doesn't have sufficient cash and therefore they can't refund my order. Also, because I used a debit card instead of a credit card, they can't refund my money to my debit card. They again told me to go to either Menlyn or the Grove, after I explained a few times that both stores are too far and that I have limited time after work, they just said that that is the only option. Their refund policy states that you can return your online order to any store for a full refund. Clearly this is a lie as it depends on if the store has sufficient cash to process your return. Now I'm stuck with a gift card I didn't want and in principle don't want to use do the poor service